How can I reset my network settings on my VDS/VDS Pro/VPS server?

To reset the network settings on your VDS/VDS Pro/VPS server, follow the instructions below:

Login to the Control Panel by visiting https://cp.vshield.pro/servers
Select the "Manage" button next to the relevant server
Select the "Tools" tab
Select the "Fix Network" button. This process can take up to 5 minutes to be complete. Please note, no data is lost during the network reconfiguration process.

|| vShield Services can be found by visiting https://vshield.pro

Question 2

How can I view/change the password for my VDS/VDS Pro/VPS server?

Accepted Answer

How can I view/change the password for my VDS/VDS Pro/VPS server?

To view your current VDS/VDS Pro/VPS server password, follow the instructions below:

Login to the Control Panel by visiting https://cp.vshield.pro/servers
Select the "Manage" button next to the relevant server
Select the "Tools" tab
Select the "Show Password" button. Then select the "Get Password" button to have the server's password displayed in the above field.

To reset your current VDS/VDS Pro/VPS server password, follow the instructions below:

Login to the Control Panel by visiting https://cp.vshield.pro/servers
Select the "Manage" button next to the relevant server
Select the "Tools" tab
Select the "Update" button in the Manage Password section. The password will be emailed to your registered email address, as well as become available to view using the "Show Password" button.

|| vShield Services can be found by visiting https://vshield.pro

Question 3

How can I renew my Windows Server license?

Accepted Answer

How can I renew my Windows Server license?

To renew your Windows Server license, follow the instructions below:

Login to the Control Panel by visiting https://cp.vshield.pro/servers
Select the "Manage" button on the relevant server
Select the "Tools" tab, and then select the "Renew License" button. The renewal can take up to 5 minutes to complete. A servers Windows Operating System license can be renewed 6 times before a Windows license will need to be purchased.

|| vShield Services can be found by visiting https://vshield.pro

Question 4

How can I reinstall my VDS/VDS Pro/VPS or Dedicated server?

Accepted Answer

How can I reinstall my VDS/VDS Pro/VPS or Dedicated server?

To reinstall your VDS/VDS Pro/VPS or Dedicated server, follow the instructions below:

Login to the Control Panel by visiting https://cp.vshield.pro/servers
Select "Servers" on the left Sidebar
Select the "Manage" button next to the relevant server
Select the "Tools" tab
Select the relevant operating system you wish to install, based on compatibility with your server tier.
Select the "Reinstall" button. This process can take up to 5 minutes to be complete. Please note, there is no way to restore any data lost if you choose to reinstall your server.

To reinstall your Dedicated server, follow the instructions below:

Login to the Control Panel by visiting https://cp.vshield.pro/servers
Select "Services" on the left Sidebar
Select the "Reinstall" button next to the relevant server
Choose the operating system you wish to install
The process will take up to 30 Minutes to complete and your will receive an email with your new credentials once completed

|| vShield Services can be found by visiting https://vshield.pro

Question 5

How can I update my CloudFlare DNS records?

Accepted Answer

How can I update my CloudFlare DNS records?

After having purchased a webhosting plan, you will need to update your DNS records on CloudFlare, in order to ensure all traffic is correctly directed to your site. To correctly configure your CloudFlare records, follow the instructions below:

Login to the CloudFlare Dashboard
Select your domain from the list on the Home page
Select the DNS button in the top menu
Replace the 'A' record content with the IP address provided by our team through Discord, ensuring the DNS records match the photograph below.

CloudFlare Example

||| In some cases, you might need to update your SSL settings to "Flexible".

|| vShield Services can be found by visiting https://vshield.pro

Question 6

How do I generate an identification token?

Accepted Answer

How do I generate an identification token?

When you contact our Support Team across our various contact methods, we may request your Identification Token. This is a token linked to your vShield Control Panel account to verify your authority to make changes to the servers/services on your account, or the account itself. Please note, this is not to be shared with anyone else who is not a part of the vShield Support Team. To generate an identification token, follow the steps below:

Login to the Control Panel by visiting https://cp.vshield.pro
Navigate to cp.vshield.pro/identify
Select the "Generate Token" button. A token will be generated and show in the field above. Copy this code and provide to the Support Team when requested. Please note, this is not to be shared with anyone else who is not a part of the vShield Support Team.

|| vShield Services can be found by visiting https://vshield.pro

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