Do you offer refunds?
Do you offer refunds? As part of our Customer Satisfaction approach, we are pleased to offer Change of Mind refunds for services. Please see below for service specific intervals: VDS/VDS Pro/VPS servers: You can request a refund within 72 hours (3 days) after your server is activated. Please note, we can either refund your order to vShield Credits (instant), to be used on another service or to your original payment method (3-7 business days). To request a refund, contact us on Discord byFew readersWhat payment methods do you accept?
What payment methods do you accept? We are pleased to be able to offer a range of payment methods to our customers. These include: Credit/Debit Card Paypal Cryptocurrency (Bitcoin, Ethereum and Litecoin) vShield Credits. vShield Credits can be topped up, or added to using any of the prior payment methods, including Credit/Debit Card, Paypal and Cryptocurrency. Please note vShield Credits do not expire, and are non refundable.Few readersHow can I add credits to my account?
How can I add credits to my account? To add credits to your vShield Account, follow the instructions below: Login to the Control Panel by visiting https://cp.vshield.pro Select the "Transactions" tab in the left hand menu bar Enter the amount of credits (Minimum - $5, Maximum - $500) you wish to add to your account ($1 = 1 Credit). Please note, that when adding credits, any transactions over $100 will earn a 5% cashback, which is automatically credited to yFew readersHow can I purchase VDS/VDS Pro/VPS servers?
How can I purchase VDS/VDS Pro/VPS servers? We are excited to hear that you are wanting to purchasing one of our VDS, VDS Pro or VPS servers. All our Virtual Dedicated Server plans across the VDS, VDS Pro and VPS tiers can be viewed by visiting https://vshield.com/vds. When you are ready to purchase, follow the instructions below: Select the "Order" button to be redirected to our Control Panel. If you do not have an existing account, create one. If you are an exFew readersHow can I view transactions on my account?
How can I view transactions on my account? To view your transactions, follow the instructions below: Login to the Control Panel by visiting https://cp.vshield.pro Select the "Transactions" tab in the left hand menu bar. Your transactions will be display in a list, with the most recent transactions listed first. Please note that transactions include payments, refunds, bonus credits and credit top ups.Few readersHow can I cancel a service?
How can I cancel a service? We are sorry to see you go. To cancel a service, follow the instructions below: VDS/VDS Pro/VPS: Login to the Control Panel by visiting https://cp.vshield.pro/servers Select the "Manage" button on the relevant server Select the "Settings" tab, and then select the "Delete server" button. The server will now be destroyed. Web Hosting: Login to the Control Panel by visiting https://cp.vshield.pro/services (https:/Few readersHow can I purchase a Dedicated Server?
How can I purchase a Dedicated Server? We are excited to hear that you are wanting to purchasing one of our Dedicated Servers. Given the fact that all Dedicated Servers all custom built, we do not have all of our plans available to view on the website. To view some of our predetermined Dedicated Servers, navigate to https://cp.vshield.pro/order-dedicated. To enquire, or purchase a Dedicated Server, follow the instructions below: Join our Discord SFew readersHow can I obtain an electronic invoice for business purposes?
How can I obtain an electronic invoice for business purposes? If you are purchasing one of our services for business use, we would be more than happy to provide an invoice. To request an invoice, contact us on Discord by visiting discord.gg/vshield and provide your Invoice Number.Few readersHow can I purchase a Web Hosting service?
How can I purchase a Web Hosting service? We are excited to hear that you are wanting to purchasing one of our Web Hosting services. All our Web Hosting plans can be viewed by visiting https://vshield.com/web-hosting. When you are ready to purchase, follow the instructions below: Select the "Order" button to be redirected to our Discord Server. Alternatively, you can join the server by visiting discord.gg/vshield Select the needFew readersHow can I view my invoices?
How can I view my invoices? To view your invoices, follow the instructions below: Login to the Control Panel by visiting https://cp.vshield.pro Select the "Invoices" tab in the left hand menu bar. Your invoices will be display in a list, with the most recent invoices listed first.Few readersHow often are services billed?
How often are services billed? Our services are billed at different intervals depending on the service you have purchased. Please see below for service specific intervals: VDS/VDS Pro/VPS servers: By default, our servers are billed every 30 days. However, you can pay several months in advance and be rewarded with a discount. To do so when ordering, select a Duration other than the default 1 Month. After ordering, this can be done by following the instructions below: Login to the ControFew readers